Regular
readers will know I lack detailed knowledge about the nuances of the 15-man
code. That said, I do regard myself as a fan of both the Falcons domestically
and Ireland internationally, even if it is a theoretical rather than active
support. However, when news of a spare ticket for the Falcons versus Sale
Sharks game at St James Park happened my way, I seriously thought about
attending. Factoring in that the only time I’ve seen Falcons live they lost
75-3, after taking the lead, against Exeter and that my experience of rugby
league’s Magic Weekend at SJP was akin to a mini break with the family of
Shannon Matthews, I really did fancy this game. You would have thought the deal
breaker would have been the 17.30 kick off, which would theoretically allow me
to enjoy my beloved Benfield’s home game with Ryhope CW (we won 2-1 – yay!),
before taking a pew in a sanitised Gallowgate End, uniformly attired in Ralph
Lauren and refreshingly purged of Ashley’s Army of drooling simpletons.
Sadly,
there was the most predictable of spanners in the works that would preclude me
from seeing the Falcons maintaining their recent upsurge in form with an
impressive comeback win. The Metro was off. That phrase, whether for reasons of
sabotage of the overhead lines, stock failure, staffing issues, sociopathic
teenage skagheads on the rampage or supposed engineering works, is one of the
most repeatedly uttered and maddening clichés regular commuters are forced to mouth
to bosses, colleague, friends and loved ones to excuse unfashionably late
arrivals at everything from work to wedding receptions. For those of us reliant
on the Metro to go about our daily affairs, we have no choice but to use a
dirty, dangerous and unreliable system that is completely unsuited to the
purpose and unsuitable for the people it was intended to serve. I speak as
someone who does not own a motor car, so is reliant on either two-wheeled power
or the tragicomic farce that is public transport north of the Tyne.
Of
course, the underlying cause of the impending regionwide collapse of Metro is
the chronic lack of investment in the rolling stock and infrastructure
required, because of successive Government cuts and, it has to be said,
disgracefully incompetent management by successive internal and external
executive appointments. The German company DGB Regio who were tasked with improving
the failing system from 2010 onwards and were relieved of their duties 4 years
early in 2017, after consistently failing to deliver on performance targets or
reliability and customer satisfaction, stole millions of pounds from the public
purse and provided nothing in return. Of
course, the Metro has shown no tangible improvement since DGB Regio were sacked
off; indeed, rather in the same way Cameron’s ConDems lied through their teeth
at every opportunity from 2010 onwards, blaming Labour for the supposed need
for swingeing public cuts in the name of austerity, Nexus continue to
dishonestly load responsibility for every driver on the sick, train with
malfunctioning doors, gang of North Face
radgies throwing Frosty Jack around
the place or theft of overhead cables on DGB Regio.
Not
only that ex-officio owners NEXUS do this in such a curt, arrogant and
dismissive way that suggests they are actually affronted when a customer has
the audacity to complain about the appalling level of service that makes one
feel defrauded every time you waste money on a ticket. Whether it’s the
high-handed and contemptuous faceless control centre bods on the other end of
the help point buzzer, phone line or running the Twitter account, you can feel sure that you’ll never get an apology
for anything that goes wrong. These call centre contemptibles are utterly
unsuited to all public facing duties, as they hate the general public. Mind, at
least they are semi-sentient beings unlike the bovine spacehoppers in turquoise
fleeces and slate wifebeaters, who are laughably known as mobile revenue
control operatives. The hated Checkies, who are so low on the evolutionary
scale that Piltdown Man would regard them as dull-witted. Cursed by backsides
the width of a retirement bungalow, these bespectacled behemoths are wedged
into doors to stop fare dodgers alighting. They don’t frighten me. In fact,
they are an utter waste of money. The way to increase revenue is to have 2
staff at every station selling tickets and 2 more on every train. The increase
in people paying their fare would make their appointments economically
sensible. However, don’t expect planning or forward thinking from NEXUS.
For
many years, I’d believed that the most corrupt, incompetent and contemptible set
of evil bastards around were Northumbria Police, with a couple of exceptions of
course. This opinion was based on their slavish obsession with satisfying the
despicable needs of a pair of vile lunatics whose personal enmity towards yours
truly resulted in the intellectually-challenged flatties from Forth Banks and
Middle Engine Lane jumping to their beck and call, by effectively persecuting
me when another specious, dishonest and utterly baseless allegation was made
against me by either (code names) Fumima Fumami or Hosiery Hitler. I would
contend that the coppers are useless because the bosses are corrupt and the
uniformed dross haven’t the brains they were born with; unlike the despicable
higher ranks of the legal profession, Edgar Wallace don’t exude oleaginous,
arrogant privilege and egregious, mercenary mendacity. They just get hard when
they can push people around; those who’ve taken silk are more concerned with
taking lives. However, both the cops and the LLB robbers are given a good run
for their stolen money by the Metro Nietzsches in the back-office roles and the
sub-human space hopper Checkies.
The
last week of February wasn’t a good one for Metro. I was on lates that week,
meaning the 22.52 from Four Lane Ends towards the Coast was the appropriate
service for me. Monday 25th, it didn’t show. I used the help point
at the station to ask why; the operative cut me off without a reason. Tuesday
26th, the 13.02 from Tynemouth to Four Lane Ends went out of service
at Cullercoats. I made a complaint by phone to a poor sap called Christine
Bulmer, a Customer Communications Assistant who got the short straw of being my
go-to Metro drone all week long. She was very sympathetic but offered no
explanation. Wednesday 27th, a completely plastered middle-aged woman
was falling all over the carriage. Eventually she sat down and promptly threw
up all over herself and the seats. A predatory, baldy, roid-head, swigging from
a Carling carry-out managed to
inveigle himself into her company and wrestled her off the train at
Northumberland Park. I wasn’t going to front him up about this, for grounds of
my cowardly personal safety, so I called the help point when I got off at
Tynemouth, warning the reasonable person on the other end of the phone about
the potential abduction, as well as the carriage being waist deep in vomit.
Typically, there had been a large gang of cowardly, fat Checkies at Four Lane
Ends, messing about on their phones and looking to intimidate anyone who looked
week, rather than fronting any of the criminals running riot on the system.
Thursday 28th, the 22.52 didn’t show up. No reason. No explanation.
I tweeted the @MyMetro account. No response. By next morning I was blocked, so
I got back on the phone to Christine Bulmer, who promised to investigate.
Luckily,
I was on earlies the next two weeks, so my bicycle came into play and I had
both exercise and equilibrium on my way to graft. Eventually, I got a letter of
explanation from Christine Bulmer, but no apology and no money off vouchers for
my inconvenience. Still, I never buy a ticket anyway, so that’s no loss.
Amusingly I got another letter, from Huw Lewis, the Customer Services Director
no less, who confirmed I deserved to be blocked on Twitter for being
“disruptive.” However, if I am a good boy for 3 months, I can ask them to
reconsider. The really amusing thing is that I’m no longer blocked and can
interact with @MyMetro, an account which follows me, should I wish. Such abject
disconnection is typical of an organisation that is collapsing in on itself.
Despite promises of £390m worth of new investment and a fleet of trains coming
into use by the start of 2022, I doubt the Metro will last that long. I’ve got
some news for Huw Lewis; neither will he.
You
know what? The utter incompetence of the Metro is one of the main contributory
causes of the gridlock on the roads north of the Tyne. Monday to Thursday rush
hour is bad enough; the closure of Killingworth Road causing nose to tail
traffic both round Four Lane Ends and Haddricksmill roundabouts, the on-going
excavations at Silverlink that have taken longer to complete than Machu Pichu
did, the unmusical vehicular statues on Jesmond Road and, worst of all, the
absolutely disastrous lights at Billy Mill that have doubled the length of most
homeward journeys to the Coast since they were completed. However, despite
these nightmare conditions, more and people are choosing to drive because the
alternative provided by the Metro is so unpalatable that only a rank fool of
hopelessly naïve optimist would rely on NEXUS to get them to work in a timely
fashion and home again safely after dark, especially as the Byker to Shields
line is a feral jungle after dark.
Unfortunately,
the dirty, dangerous and delayed Metro experience means that local bus
companies must also bear the burden of Metro’s incompetence. Every time the
trains go off, Metro tickets are accepted on buses. When does that happen the
other way around? Every time there’s a planned weekend cancellation, generally
coinciding with a major event at SJP, we get replacement buses. When do we have
replacement trains for out of commission buses? Instead, what we get are buses
snarled up in the north of the Tyne gridlock. There are so many people opting
to use motor cars because the Metro is a disgrace that the pitifully
marginalised and ignored bus companies suffer a straitening backlash, though I
believe we’ve moved on from the motorist on Carr Hill Road in Felling,
springing from his vehicle after being cut up by the 649, announcing to the bus
driver, in a time when attacks on staff were a regular occurrence; “Nee wonder
yeez cunts get fucked.”
There
are 3 distinct companies running services north of the Tyne. The service I use
most regularly is the Tynemouth to Newcastle 306, which is operated by the
long-distance Arriva fleet, which were United when I was a bairn. Reliability
is decent and the new fleet, with Wi-Fi and charging points as standard, are
comfortable. Stagecoach are the real community company, operating all the east
to west PTE services. While the 38 is a jewel of a bus, the 1, 62 and 63 are
punished by the Four Lane Ends to Chillingham Road and then New Bridge Street
logjam. Reliability is deplorable, but not their fault. Apparently, the
services dedicated to the lower orders, specifically the 12, 22, 39 and 40, are
always full to capacity, which is good to see. I don’t know much about Go North
East, the old Northern red buses, other than the fact the 1 and 1A are pitiful
and the bus are really uncomfortable. I prefer not to travel on them as they let
the side down. That said, any bus is better than every Metro. Certainly, the
plaintive graffito All Buses Are Shit
scrawled across the timetable at a stop on Melbourne Street in around 89 or 90
seems rather anachronistic.
Of
course, geographical reasons mean we can’t run trains up Westgate Hill and that
way out of the city, but it’s a disgrace there aren’t bus only lanes on all the
major arterial routes into and out of the city. The West Road, Gosforth High
Street, Shields Road, the Tyne Bridge; make them bus only 6.30-9.30 and
16.00-19.30. Make bus transport a viable and attractive alternative to sitting
in a massive tailback or squashing onto a massively delayed Metro.
Either
that or give everyone a free bike for their Council Tax. It’s got to be better
than giving all that public money to the Metro or Northumbria Police.